Free delivery on all orders over £19. Applies to UK mainland (UK Mainland excl. Highlands and Islands) and items held in stock only.

Orders under £19 are charged at £4.95 for delivery. All orders are dispatched with a Fast Courier Service.

Please be aware that orders may come in separate deliveries from different locations within the Cooksmill fulfilment centres.

If you purchase a stock item online that you want to return then you can send it back to us within 14 days of the sale and we will refund the value of the items that we receive back in resaleable condition.

Special orders and orders of appliances may incur restocking charges from the manufacturer. This can be up to 30%.

If there was a picking error and you received incorrect items we will arrange for a replacement.

If you receive any damaged items please email us immediately. We require images of the broken item and the packaging within 48 hours of the goods being signed for to process your claim.

We aim to dispatch your order within 2 business days upon receipt of your order.
All orders are tracked, you will receive a tracking number and notification via system once your order has been dispatched.

If there are any foreseeable delays we will contact you immediately.

Below are guidelines for receipt of delivery of your purchase from the time your order is dispatched.

• UK 7-15 Business Days

• Europe 7-15 Business Days